Contact & FAQ

We offer UK Standard Delivery, taking 2-5 working days, for orders placed before midday from Monday to Friday. Delivery cost is calculated at checkout.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at customersupport@foxburyheritage.com, or complete the form below, and we will help you to return your original item.

To return an item, please do so within 30 days of your purchase. Log in to your account and follow the prompts to place a return. After submitting your return, you will receive the option to arrange a collection or drop off your parcel at the nearest drop-off location. Pack your items in the original packaging if possible, including all tags and labels. Once your return has been received, you will receive a notification via email of your refund. Please note, the return shipping cost of £3.50 will be deducted from your refund amount, except in instances of an incorrect or faulty product.

Once your return has landed in our warehouse, we aim to process your refund within 5 working days. Please note it can take up to an additional 5 days for your refund to appear in your bank account after processing.

When you sign up for Foxbury Heritage emails, you will receive a discount code entitling you to 15% off your first full-price order. Keep an eye out on our Ambassador’s social pages for their unique discount codes too!